Contact

Saimatext Oy/Saimahouse webstore
Kruununtie 23 D 1
FI-02750 Espoo
Finland
raija.kivimetsa (at) saimatext.fi

Shipping

Our items are delivered by Itella. All orders that are sent outside the EU region will have customs clearance note CN22 or CN23 and the order invoice with required tariffs attached to them.

Delivery costs

The shipment is priced according to the delivery address and weight.

You can see the delivery costs for the products you desire by adding them to shopping cart. In the shopping cart you can select the destination country and see the delivery costs.

When selling and shipping products outside the EU, the recipient of the product is responsible for local taxes, toll fees and other such payments.

Delivery time

Estimated delivery times based on Itella’s surveys:

Nordic countries 7–14 working days.
Rest of Europe 8–16 working days.
Rest of the world: large cities from 12 working days; other destinations – no estimate available.
The estimates do not include the time required for possible Customs clearance.

Returns

If you are not happy with your purchase from www.saimahouse.com you can send it back to us within 14 days (since order placed). We will refund the value of the goods and your return postage in EU or exchange the product if requested and stock available. When returning items to us please fill in the return form attached and send the product you want to return/exchange to:

Saimatext Oy/Saimahouse webshop
Kruununtie 23 D 1
FI-02750 Espoo
Finland

Please note that Saimatext cannot refund any merchandise, delivery, tax or duty costs for orders outside EU.

Returns and exchanges mailed to Saimatext Oy may take one to two weeks to process after you mail it. Once a return is processed a credit is issued to the original payment type used for your original purchase.